'Send me some times' is the politest way a patient says no.

Every coordinator knows the warm ending — 'sounds great, send me some times and I'll look.' It feels like a booking. Then the times go out, and nothing comes back. Here's the uncomfortable rule we train on: a yes without a day and a time attached is not a yes. It's a patient managing your feelings on their way out the door.

The fix isn't pressure — it's precision before warmth wears off: 'I've got Tuesday at 10 or Thursday at 2 — which is worse?' A real yes survives a specific question. A soft one doesn't, and that's information you want now, while they're still talking to you — because the objection that made them hedge is still addressable.

In our sessions, 'booked' only counts when the patient commits to a specific time. Coordinators hate that rule for about a week. Then they start hearing the difference on their real phones.