Your patients are wondering.
Your team should be answering.
Every patient walks in with questions they'll never ask: how long, will it hurt, is it serious. TrainingDen gives your whole team AI patients who carry those questions, and grades every answer against a dentist-reviewed key and your doctor's own policies. Ten minutes a day.
Free to start · Whole team, one price · First rep tonight
You can't hire your way out of this.
Reps, not lecturesWho trains the front desk? You?
Between patients? New hires shadow someone who learned by shadowing. Nobody checks what they actually say, and the training stops by week two.
Where did that patient actually go?
Not at the treatment plan. At checkout, with 'I'll call to schedule.' On a silent walk to the chair. On the phone, when nobody explained why the exam matters.
What did your assistant just tell that patient?
'You've got a cavity.' 'It's less than a banana.' 'Take four Advil.' Your team improvises clinical answers every day, and one wrong sentence becomes the doctor's problem.
When a patient doesn't book, can anyone say why?
Nobody records the walk from the lobby or the call at the front desk. There's nothing to review and nothing to coach.
You're paying to fill the schedule.
Every marketing dollar buys a conversation. Nothing you're spending makes the conversation any good.
You already believe in reps. It's how you learned dentistry. This is reps for everyone else in the building: the person who answers the phone, the one who walks the patient back, the one holding the mirror.
Read the briefing
Who the patient is, what's on the chart, and your goal. Never what they're quietly wondering. Finding that out is the rep.
Talk to the patient
By text, on the phone, or in person. A live trust meter shows how they're feeling. Answer what's on their mind at the right moment and it climbs. Jargon and rushing pull it down.
Get coached, every single time.
Which of their questions you answered and which you missed, every statement checked against the approved answer, the line where it turned, and a better version of your own words. Pass is 70 with no automatic fail. Attempt, score, coach, repeat: that loop is how a team gets good.
Patients who wonder like patients
Every AI patient carries one to three questions they won't ask out loud. Answer one at the natural moment and they relax. Miss them all and they stay polite, then leave with "I'll call to schedule."
Five sentences that end a rep on the spot
“You have a cavity on that back tooth.”
Diagnosing“It’s less radiation than eating a banana.”
Radiation“This crown will last you twenty years.”
Promising“Take 800 milligrams of ibuprofen tonight.”
Dosing“Whoever did this filling cut corners.”
CriticizingHowever warm the rest of the conversation was. Your team learns where the line is before a patient hears it.
Scored like a dental shade guide
Every rep is graded on the skills its level teaches, and nothing it doesn't. Coral means work on this. Deep pine means keep doing it.
A patient walks in. Ten minutes later, you know exactly where you stand.
Every rep is a scenario written with a dentist, from the moments your team actually has: the call that books the exam, the walk back, the x-ray question, the checkout.
Leave Maria knowing what she's booked, how long it takes, and when to plan it.
Five levels. Three tracks. Nobody skips.
Front desk, assistants and hygienists each get patients written for their job. To move up: pass eight reps at the level, every patient visit for your role at least once, one pushback conversation, and no automatic fail in your last five.
Trained on your answers, not someone else's
Answer a short questionnaire once: what goes into your exams, your x-ray policy, whether root canals stay in house. Add your fees. The coach grades your team against your answers, and treats any number you didn't give them as made up.
Comprehensive: full charting, gum measurements, oral cancer screening, a full set of x-rays if none in five years. Periodic: exam, two bitewings yearly.
Hiring stops being a six-month bet.
Test the candidate.
Send a scenario as part of the interview. You'll learn more from one patient asking about x-rays than from another round of questions.
Ramp on scenarios, not patients.
New front desk, assistants and hygienists run their first reps before they meet a real patient, and you see the day they're ready instead of guessing.
The standard doesn't leave with the person.
When your best assistant leaves, the way your practice explains care stays in the system, not in their head.
Fifteen seconds, not a meeting
Everyone's level, pass rate and trend on one board. When someone crosses a line that fails a rep, you see who, when, and the exact words, before a patient ever hears them.
Two views. Yours is not the same as theirs.
Your team gets a training tool. You get a read on your team that you've never had access to before.
No games, no streaks, no daily goals on your side. You see who's practising, who's improving, and what to bring up at Monday's huddle, in about fifteen seconds.
"With that bleeding you'll probably want the deep cleaning."
"Honestly it's less radiation than eating a banana."
One price. The whole team trains.
One patient who books at checkout instead of saying "I'll call to schedule" pays for the month.
Your whole team: front desk, assistants and hygienists. Every level, every scenario, the owner dashboard. 14-day free trial.
Start your free trial →"Every new hire learns your practice from whoever trained them. Make sure what they learned is right."
Practice groups and DSOs: multi-location pricing exists — write to us.
Written with a practicing dentist, who reviews every clinical answer before your team sees it.
— the team behind TrainingDen
The walk to the chair is the first thing a new patient remembers.
Thirty seconds of silence teaches them more than your website did.
Say 'pictures', not 'x-rays'. Then say what they're for.
Most x-ray pushback starts with one word and a missing reason.
Your team is diagnosing patients. They just don't call it that.
'You've got a cavity there' feels helpful. It's the doctor's sentence.
Start training your team.
Set up your practice in three minutes. Everyone picks their role, and their first patient is waiting tonight.
Start training your team →